Elite HVAC Solutions
Home & Building Services - HVAC
Elite HVAC Solutions
Case Study
Elite HVAC Solutions
Fort Lauderdale, FL22 technicians • 9 years
The Challenge
Elite HVAC had seasonal demand spikes they couldn't handle efficiently. During Florida summers, they missed 50%+ of calls, had poor service reminder follow-through, and struggled with technician scheduling. No system for preventive maintenance contracts meant they were always chasing emergency work instead of predictable recurring revenue.
Our Solution
Deployed comprehensive automation covering lead capture, intelligent routing based on technician availability and location, automated service reminders, maintenance contract management, and customer feedback collection. System integrates with their existing CRM and handles peak season demand surges automatically.
The Results
Call Capture Rate
Even during peak season
Maintenance Contracts
Recurring revenue boost
Customer Retention
Up from 68%
Annual Revenue Increase
From efficiency + contracts
Summer used to be chaos—phones ringing off the hook, customers slipping through. Now the AI handles it all. We went from 68% to 91% retention, added 287 maintenance contracts, and revenue jumped $580K annually. Best investment we ever made.
Carlos Mendez
Owner
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